IMPACT



Investigative management processing and case tracking



DEEPER UNDERSTANDING = BETTER SOLUTIONS



Impact is for states



Give Some Power To Your Employees



State agencies work hard to meet the requests from the general public and their fellow employees. Unfortunately, this effort is often times much more difficult than necessary due to outdated software applications. IMPACT will create stronger communication between the public and your department, making you more responsive and efficient than ever before.


Workers are powerless when they are using deficient software systems. The information coming out of a system can only be as good as what was captured to begin with. You can be rest assured IMPACT will capture it and your users will be able to retrieve it.


Replacing a legacy system with IMPACT makes perfect sense.





IMPACT - CORE



Not Just Another CRM



Customer Relationship Management (CRM). Without a doubt, this is the latest in a long string of “buzz” words that you will hear floating around at companies looking to update or replace outdated software. Everyone is looking for the best "CRM" to meet their unique business needs. Voyagers IMPACT system is more than just the new buzz word though. Think of our CRM as the core of IMPACT. Whether a past, current, or future customer - the core to every exceptional solution offered by Voyager Systems is the IMPACT core (our "CRM").
This is how we effectively manage a multitude of relationships, regardless of the type of business. Within State government, Voyager knows that “Customers” are just another way of saying the general public or businesses. Therefore, IMPACT includes all of your customers whether they are People or Businesses.


IMPACT tracks everything that you may need to know about these contacts such as: All of the names they use, Various Addresses (home or business), Phones, Emails, Websites and more! IMPACT also tracks the information history. Therefore, if the information changes over time, you will always know what the exact information was for this customer at any given point in time. All of this valuable information is maintained in one easy to use location ready to integrate with the other parts of IMPACT.



Complaints Management



If you need a system for effective Complaints Tracking, this is the one you’ve been waiting for!


A complaint is not just a complaint when using IMPACT and that’s what makes it so special.

Let Voyager show you why IMPACT is quickly earning a reputation as one of the most adaptable, reliable and user-friendly solutions available for state government complaints management.


Because IMPACT is flexible means that it can work for any type of business that handles complaints. Consumer Complaints, Business Complaints, Wage/Hour Disputes, Civil Rights Violations, Labor Laws, Securities Enforcement, Child Labor and Lemon Law just to name a few.


Voyagers team of expert professionals know how to take the best of what you have and translate it into IMPACT. We also know how to listen to our clients so that we can help them to streamline their business operations using features readily available in IMPACT.


Most importantly, you will not be asked to drastically reinvent your business model in order to meet a predefined idea of what we think a complaint should look like. You know your business and we know how to improve it. From Intake, Investigation, Legal Actions, Sanctions, Restitutions, Payments and more.





PROFESSIONAL LICENSING



If your department has refrained from moving to a modern solution due to your concerns about your valuable data and data conversion concerns, let us alleviate that concern. We can do it!


Voyager recognizes the importance of license processing in its vital role to protect the health and safety of the public from fraudulent and unethical practitioners. Although licensing standards differ widely from state to state, the importance of licensing does not. IMPACT makes it possible to enforce state licensing laws by providing an easy to use solution for managing the necessary information.


  • License Applications

  • License Renewals and Reminders

  • Review and verify education/experience of candidates for licensure

  • Certify providers of education

  • Check A License

  • Track Name Changes, Address Changes, and/or a Duplicates

  • Renew A License, Reinstate A License

  • Track all history about a license



LEGAL COMMUNITY



IMPACT for Courts, is a feature rich court management system that was developed to meet the strict requirements of some of the most well-known and respected appellate courts in the country.


Although IMPACT works for many court systems, we understand the complexities and difference that can apply from court to court even within the same state. IMPACT is highly adaptable so you can trust that we wont be trying to change the way you do business. From our years of experience, we can offer you improvements that may streamline your business, but you will never be asked to change your business model. This powerful software automates and modernizes the entire work of the court system. It provides everything that your department will need to stay up to date on all aspects of a court case in one easy to use location.

  • Maintain all information about parties (appellants, respondents, witnesses, judges and legal counsel)
  • A complete history of all activities related to a case
  • Electronic Filing
  • Document Management
  • Calendaring and Scheduling
  • Scan &Attach documents to a case record
  • Automatic emailing notices and correspondence
  • Creation of court documents

​Let us show you how IMPACT has been customized for four different courts in one State.



LAND RESOURCES



If you plan it, issue permits for it, inspect it and enforce it IMPACT can do it!



For most states the tremendous amount of paperwork that they process is highly problematic. It is next to impossible to keep it all straight let alone work in a time efficient manner. IMPACT will help your department streamline processes, so you can be more efficient. Voyager has spent hundreds of hours building the feature set built into IMPACT so that you won’t have to. Like all IMPACT solutions, we won’t ask you to work within the confines of a tightly structured pre-built system. We trust that you know your business and what you would like for a result. We can show you how to get there using IMPACT.


Alteration of Terrain, Wetlands / Shoreland, Subdivision / Septic Permits, Septic Installers and Designers, Subsurface (which may include lakes, ponds, rivers and streams), Hazardous Waste.


Yes, IMPACT has already done it.


VOYAGER SYSTEMS, INC.


603-472-5172
Pine tree place, 360 Route 101 SUite 1501
Bedford, New hampshire 03110