Investigative Management Processing & Case Management
IMPACT is a user friendly, feature rich, highly adaptable investigative management processing and case tracking system. Used by State and Federal government agencies throughout the USA, these organizations have already realized the IMPACT of using this powerful application to manage a multitude of complaints and case information.
IMPACT makes it possible to quickly and effectively handle every type of consumer or citizen complaint or case. With IMPACT you will have the ability to follow an investigation through a process specific to your organizations unique business practice.
Key features of IMPACT include:
- Adding a Person or Company
- Adding Participants
- Adding Activities
- Adding Violations
- Adding Resolutions
- Closing the claim or complaint
Other highlights of IMPACT consist of:
- Offers a highly robust user dashboard. Users are able to immediately see their assignments and other pertinent information from their main entry screen.
- Assign a claim or complaint to an appropriate person within your organization automatically.
- Ability to link cases
- Produce highly efficient reports
- Sort Activity Type lookup to show commonly used activities.
- Automatic document integration, once documents are created, they will be automatically saved as a PDF.
- Full scanning integration, link actual documents directly to a case/complaint.
Advanced Query capabilities with IMPACT:
- With IMPACT, you can use a combination of soundex, stemming & related word search techniques. Get the results you expect, quickly and efficiently.
- The option to export search results into Microsoft Excel with the click of a button
- Ability to create, save and distribute custom Queries
Find out what our clients have gained with IMPACT.